Man and Van Bethnal Green Terms and Conditions

These Terms and Conditions govern the provision of removal and man and van services by Man and Van Bethnal Green to you as a customer. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below:

a. Company means Man and Van Bethnal Green, the provider of removal and man and van services.

b. Customer means the individual or business making a booking for services.

c. Services means removal, transport, man and van, loading, unloading, and associated services as agreed at the time of booking.

d. Goods means the items, belongings, furniture, equipment or any other property that the Company is requested to transport, move or handle.

e. Service Area means the geographical areas in which the Company offers removal and man and van services, including Bethnal Green and surrounding locations.

f. Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Booking Process

2.1 Bookings may be made by the Customer by providing all required details of the move, including collection and delivery addresses, access details, approximate inventory of Goods, dates and times, and any special requirements.

2.2 The Company may provide a quote based on the information supplied by the Customer. Any quote is given in good faith but is not binding if the information provided is incomplete, inaccurate, or changes prior to the delivery of the Services.

2.3 A booking is only confirmed when the Company has accepted the Customer's request for Services and, where applicable, received any required deposit or prepayment. Until confirmation is given, the Company is under no obligation to provide the Services.

2.4 The Customer is responsible for ensuring that all information provided to the Company is accurate and complete. Any changes to the booking details must be notified to the Company promptly and may result in a revised quote or additional charges.

2.5 The Company reserves the right to refuse or cancel any booking where it reasonably believes that the job cannot be carried out safely, legally, or in accordance with these Terms and Conditions.

3. Services and Service Area

3.1 The Company provides man and van and removal services within its Service Area, which includes Bethnal Green and other nearby locations, together with journeys to or from these areas as agreed at the time of booking.

3.2 The scope of the Services, including the number of staff, size of vehicle, and estimated time, will be agreed with the Customer in advance. The Company does not guarantee completion of the work within a specific timeframe, as traffic, access and other factors may affect timing.

3.3 The Customer must ensure adequate access for the Company’s vehicle at both collection and delivery addresses. This includes arranging any necessary parking permits, ensuring reasonable vehicle access and informing the Company of any access limitations, parking restrictions, narrow streets, or time limits.

3.4 The Company may, at its discretion, decline to move any item that it reasonably considers to be unsafe, excessively heavy, fragile without proper protection, or prohibited by law or regulation.

4. Customer Responsibilities

4.1 The Customer is responsible for:

a. Properly packing, securing and labelling all Goods unless the Company has expressly agreed to provide packing services.

b. Ensuring all Goods are ready to be moved at the agreed time of collection.

d. Separating and clearly identifying valuable, fragile or special-care items, and notifying the Company of any such Goods in advance.

e. Removing and safely disconnecting any fixtures, fittings, appliances, or equipment prior to the arrival of the Company, unless otherwise agreed.

4.2 The Customer must not ask the Company to transport, store or handle any of the following prohibited items: hazardous materials, illegal substances, weapons, explosives, flammable liquids or gases, perishable goods, live animals, or any other items restricted by law.

5. Payment Terms

5.1 The price for the Services will be as agreed at the time of booking, subject to any adjustments in accordance with these Terms and Conditions.

5.2 The Company may require full or partial payment in advance, or a deposit to secure the booking. Any such requirement will be communicated to the Customer before the booking is confirmed.

5.3 Unless otherwise agreed, payment of any balance is due immediately upon completion of the Services. The Company reserves the right to withhold unloading of Goods until full payment has been received where this is permitted by law.

5.4 Additional charges may apply where:

a. The work takes longer than estimated because of incorrect or incomplete information given by the Customer.

b. There are delays beyond the Company’s control, including waiting time caused by delayed access to premises or keys.

c. There is no suitable parking available resulting in longer carrying distances or parking charges.

d. Extra Goods, services or journeys are requested on the day of the move.

5.5 If payment is not made in accordance with these terms, the Company may charge reasonable late payment fees and interest in line with applicable UK legislation.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by giving notice to the Company. The following cancellation terms will apply:

a. If the Customer cancels more than 7 days before the scheduled service date, any deposit paid may be refunded, less any reasonable administrative costs, at the Company’s discretion.

b. If the Customer cancels between 7 days and 48 hours before the scheduled service date, the Company may retain all or part of any deposit to cover its costs and loss of business.

c. If the Customer cancels less than 48 hours before the scheduled service date, or fails to be present at the agreed time and place, the Company may charge up to the full quoted price.

6.2 If the Customer needs to reschedule, the Company will use reasonable efforts to accommodate the new date and time, subject to availability. Rescheduling within short notice periods may incur additional charges.

6.3 The Company may cancel or postpone the Services due to circumstances beyond its reasonable control, including adverse weather, vehicle breakdown, staff illness, safety concerns, or legal restrictions. In such cases, the Company will notify the Customer as soon as possible and will either rearrange the service or provide a refund of any prepayments for services not provided.

7. Liability and Limitations

7.1 The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability for loss or damage to Goods or property is subject to the limitations set out in this section.

7.2 The Company will not be liable for any loss or damage arising from:

a. Incorrect or incomplete information provided by the Customer.

b. Goods that are not adequately packed, protected, or labelled by the Customer.

c. Inherent defects, fragility or pre-existing damage in Goods.

d. Normal wear and tear, minor marks, or scratches arising from handling and transport.

e. Loss or damage caused by events outside the Company’s reasonable control, including accidents, road closures, theft, or weather conditions.

7.3 The Company’s liability for loss of or damage to Goods while in its care will, where applicable, be limited to a reasonable amount taking into account the nature, value and condition of the Goods, and any insurance arrangements that may be in place. The Customer is encouraged to arrange suitable insurance cover for valuable items and for the move as a whole.

7.4 The Company will not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or inconvenience, even if such losses are foreseeable.

7.5 The Company will not be responsible for damage to goods or property where the Customer or any person acting on the Customer’s behalf assists with loading, unloading or moving of items, unless such damage is directly caused by the Company’s negligence.

7.6 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under applicable law.

8. Claims and Complaints

8.1 Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the Services.

8.2 The Customer should provide detailed information about the alleged loss or damage, including photographs where possible, and any supporting documentation the Company may reasonably request.

8.3 The Company will investigate any claim or complaint in good faith and seek to resolve matters promptly. Where appropriate, the Company may offer repair, replacement, or a reasonable contribution towards the cost of repair or replacement, subject to the limitations of liability set out in these Terms and Conditions.

9. Waste and Disposal Regulations

9.1 The Company operates in accordance with applicable UK waste and environmental regulations. The Company is not a general waste carrier and will only remove items for disposal where this has been expressly agreed as part of the Services.

9.2 The Customer must not place household waste, food waste, hazardous materials, or any prohibited items among Goods intended for removal, unless agreed and in full compliance with relevant regulations.

9.3 Items for disposal may be subject to additional charges, particularly where they require special handling or disposal, such as electrical items, mattresses, or construction debris.

9.4 The Customer is responsible for ensuring that any items presented for disposal can lawfully be removed and are not subject to any third-party ownership or restriction.

9.5 The Company reserves the right to refuse to remove or dispose of any item where it reasonably believes that doing so would breach waste regulations, environmental laws, or health and safety requirements.

10. Access, Parking and Property Damage

10.1 The Customer must provide safe and adequate access at both collection and delivery addresses, including suitable routes for carrying items and clear hallways, staircases and doorways.

10.2 Where parking permits or paid parking are required, it is the Customer’s responsibility to arrange or pay for such parking in advance, unless otherwise agreed.

10.3 The Company will take reasonable care to avoid damage to property during the provision of Services. However, the Customer should protect floors, walls, doorframes and other vulnerable areas where necessary, especially in tight access locations.

10.4 The Company will not be liable for damage to driveways, paths, or other surfaces resulting from the movement or parking of vehicles, where the Customer has requested or agreed that the vehicle be driven or parked on such areas.

11. Insurance

11.1 The Company maintains appropriate insurance cover for its vehicles and public liability, in accordance with UK requirements for removal and man and van operators.

11.2 The Customer remains responsible for arranging any additional insurance needed for high-value or particularly fragile items, or for wider protection during the move.

12. Data Protection and Privacy

12.1 The Company will collect and use personal information provided by the Customer for the purposes of administering bookings, providing Services and handling payments, claims and enquiries.

12.2 Personal data will be handled in compliance with applicable UK data protection laws. The Company will not sell or share personal data with unrelated third parties except where necessary to deliver the Services or to comply with legal obligations.

13. Changes to These Terms

13.1 The Company may update or amend these Terms and Conditions from time to time. Any changes will apply to new bookings made after the revised terms are published or communicated.

13.2 The version of the Terms and Conditions that applies to a particular booking will be the version in force at the time that booking is confirmed.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

14.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect.

15.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

15.3 The Contract is between the Company and the Customer. No other person shall have any rights to enforce any of its terms.

15.4 These Terms and Conditions, together with any written confirmation of booking, constitute the entire agreement between the Company and the Customer and supersede any prior discussions, correspondence or understandings relating to the Services.



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Man and Van Bethnal Green Services with a Difference

Our customer service advisors are ready and waiting for your call to start discussing just how we can help you with your big move. Start by receiving one of our no obligation quotations and going through your individual requirements and most convenient dates for your move. We offer the best prices to our customers but this cost-effectiveness doesn’t mean a lack of service, as all of our staff are trained to the highest of standards. Priding ourselves on customer service we will send our friendly staff to your address. Contact us today to see just how fantastic our man and van Bethnal Green is.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Bethnal Green Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 65 Keeling House
Postal code: E2 6PG
City: London
Country: United Kingdom

Latitude: 51.5310600 Longitude: -0.0612080
E-mail:
[email protected]

Web:
Description: Hurry up and get your special offer on the best man and van services in Bethnal Green, E2! You can easily reach us!
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