Privacy Policy - Man And Van Bethnalgreen

This Privacy Policy explains how Man And Van Bethnalgreen collects, uses, stores, shares, and protects personal data in connection with our removal, transport, and related services. It applies to all Man And Van Bethnalgreen customers in area, including individuals, households, landlords, tenants, and business clients who use our services. We are committed to handling personal information in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Man And Van Bethnalgreen provides moving, van hire, packing support, item collection, delivery, and similar transport services. In delivering these services, we act as a data controller for the personal data we collect and use about our customers, potential customers, and other individuals whose information is provided to us during a booking or service arrangement.

2. Personal Data We Collect

We collect only the information needed to provide our services properly and manage our business operations. Depending on the nature of your booking, we may collect the following categories of personal data:

Identity information: name, title, and, where relevant, company name.
Contact information: address, email address, telephone number, and service location details.
Booking and service information: move dates, property access details, inventory notes, delivery instructions, and service preferences.
Payment information: payment status, billing details, and transaction records. Card details may be processed by our payment providers rather than stored by us.
Communication records: messages, call notes, complaints, feedback, and correspondence relating to your booking.
Technical data: basic website usage data, device information, and cookies where applicable.
Special category data: we do not intentionally collect sensitive personal data unless you choose to disclose it to us and it is necessary for service delivery, such as access requirements or health-related mobility considerations.

We ask that you only provide information that is necessary for the delivery of our services. If you share information about third parties, you should ensure you have their permission to do so.

3. How We Use Your Data

We use personal data for the following purposes:

to manage enquiries and provide quotes;
to confirm and administer bookings;
to perform moving, delivery, and related services;
to communicate about schedules, delays, or service changes;
to process payments and maintain accounting records;
to respond to complaints, claims, and customer support requests;
to improve our services, operations, and customer experience;
to comply with legal, tax, insurance, and regulatory obligations;
to protect our business against fraud, misuse, and legal disputes.

We only use your personal data where we have a lawful basis to do so and where the use is compatible with the purposes for which the data was originally collected.

4. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process personal data:

Contract

We process data when it is necessary to take steps at your request before entering into a contract, or to perform a contract with you. This includes preparing quotes, arranging bookings, and delivering moving services.

Legal obligation

We may process and retain certain information to meet legal requirements, such as tax, accounting, insurance, and record-keeping obligations.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include service administration, improving operations, handling customer communications, and preventing fraud.

Consent

In limited circumstances, we may rely on your consent, for example for certain optional marketing communications or where specific categories of information are provided voluntarily. Where consent is used, you may withdraw it at any time.

5. Data Sharing and Processors

We may share personal data with trusted third parties who act as processors on our behalf, or with independent controllers where necessary. Such sharing is limited to what is required to deliver services, operate our business, or comply with the law.

Examples of processors and recipients may include:

Payment service providers for secure transaction handling;
IT and cloud storage providers for data hosting, communication, and business systems;
Accounting and bookkeeping providers for financial administration;
Insurance providers for claims handling or policy administration;
Professional advisers such as solicitors, auditors, or consultants where required;
Subcontractors or moving partners when needed to carry out a booking or part of a service;
Public authorities where disclosure is required by law.

All processors are expected to handle personal data securely and only in accordance with our instructions and applicable data protection law. Where data is transferred to a third party, we take reasonable steps to ensure appropriate safeguards are in place.

6. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, insurance, and reporting requirements. Retention periods depend on the type of data and the reason it is held.

In general:

booking and service records are kept for a reasonable period after the service ends;
financial and tax records are kept for the period required by law;
customer correspondence may be retained for a limited time to resolve disputes or improve service quality;
data held solely on the basis of consent is deleted when consent is withdrawn, unless another lawful basis applies.

When personal data is no longer required, it is securely deleted, anonymised, or otherwise disposed of in a safe and appropriate manner.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. These measures may include access controls, password protection, secure storage, staff confidentiality obligations, and careful selection of service providers. While no system can be guaranteed to be completely secure, we work to reduce risks and review safeguards periodically.

8. Your Rights

As a data subject under UK GDPR, you have a number of important rights. Subject to legal limits and exemptions, these may include:

Right of access: to request a copy of the personal data we hold about you;
Right to rectification: to ask us to correct inaccurate or incomplete information;
Right to erasure: to request deletion of your data in certain circumstances;
Right to restriction: to ask us to limit how we use your data in some situations;
Right to object: to object to processing based on legitimate interests or direct marketing;
Right to data portability: to receive certain data in a structured, commonly used format where technically feasible;
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time;
Right to complain: to raise concerns with the relevant data protection supervisory authority.

We encourage you to raise any concerns with us first so we can try to resolve them promptly and fairly.

9. Cookies and Website Use

If you use any online service associated with Man And Van Bethnalgreen, limited cookies or similar technologies may be used to support functionality, security, and basic analytics. Where consent is required for non-essential cookies, it will be requested in accordance with applicable law. You can adjust your browser settings to control cookie use, although some features may not function correctly if cookies are disabled.

10. Children’s Data

Our services are intended for adults. We do not knowingly collect personal data directly from children. If information relating to a child is provided as part of a moving arrangement, it should be supplied by a parent, guardian, or authorised adult only and should be limited to what is necessary for the service.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our operations, or the way we process data. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically to stay informed about how we protect personal information.

12. Summary of Our Commitment

Man And Van Bethnalgreen is committed to processing personal data lawfully, securely, and transparently. We collect only the information needed to provide moving services, use it for clear and legitimate purposes, retain it only as long as necessary, and share it carefully with trusted processors when required. We respect your rights and aim to handle all personal data in a responsible and privacy-conscious way.

By using our services, you acknowledge that you have read and understood this Privacy Policy.