Terms and Conditions for Man and Van Bethnalgreen Services
These terms and conditions set out the basis on which moving, transportation, loading, unloading, and related man and van Bethnalgreen services are provided. By making a booking, the customer agrees to be bound by these terms. They are intended to create clarity around the service arrangement, payment obligations, limits of liability, and the responsibilities of both parties. These terms apply to domestic and commercial jobs unless otherwise agreed in writing. They should be read carefully before any booking is confirmed.
For the purposes of these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” or “the customer” mean the person or business requesting the service. A booking may involve a single item collection, a full property move, furniture transport, light removals, or waste-related assistance where legally permitted. The exact scope of work will depend on the information provided at the time of booking and any changes agreed before the job begins. The customer is responsible for ensuring all details supplied are accurate and complete.
These terms are designed to be fair and reasonable under UK law and should be read alongside any written quotation, job confirmation, or agreed service notes. Where there is any inconsistency between these terms and a specific written agreement, the written agreement will normally take priority to the extent of the inconsistency. Nothing in these terms affects your statutory rights as a consumer where applicable.
Booking Process
A booking for Man and Van Bethnalgreen services may be made by phone, email, online form, messaging service, or any other channel we make available. A booking is only considered confirmed when we have accepted the job and, where required, received any deposit or prepayment. Quotations are usually based on the information provided by the customer, including the collection and delivery points, the number and nature of items, access conditions, parking, floor levels, and any special handling needs.
The customer must provide truthful and complete details at the time of booking. This includes the type of goods, estimated volume or weight, any fragile or valuable items, disassembly or reassembly requirements, and whether assistance is needed for stairs, narrow access, lift restrictions, or waiting time. If the actual job differs from the description provided, we may revise the price, adjust the vehicle size, amend timings, or decline to carry out work that is unsafe or outside the agreed scope.
Booking times are allocated on an estimated basis unless a fixed time slot has been expressly agreed. Traffic, loading conditions, parking availability, weather, and access issues may affect arrival or completion times. While reasonable efforts are made to remain punctual, time estimates are not guaranteed unless stated in writing. The customer should ensure that goods are packed, accessible, and ready for loading at the agreed time so that the service can proceed efficiently.
Prices and Payments
All prices will be based on the quotation provided, the agreed hourly or fixed rate, or another pricing structure communicated before the work starts. Prices may vary depending on distance, size of load, number of workers required, waiting time, congestion, parking charges, tolls, congestion or clean air zone charges where applicable, and any additional services requested by the customer. Unless otherwise stated, quotations are valid for a limited period and may be withdrawn or revised if the job details change.
Payment terms will be confirmed at booking or before the service begins. We may require full payment in advance, a deposit, part payment, or payment on completion depending on the nature of the job. Accepted payment methods may include bank transfer, debit card, credit card, or cash, subject to availability and agreement. Where invoicing is offered to business customers, payment must be made within the stated credit period, and overdue balances may be subject to reminder charges or recovery action in line with applicable law.
Additional charges may apply if the customer requests services not originally included, such as extra labour, dismantling, multiple drops, long carries, delayed access, stair carries, or disposal of items. If the customer is unavailable to make payment when due, we may withhold unloading, refuse to continue the job, or retain goods where lawful until payment is received. Any storage or redelivery costs caused by non-payment or failure to receive the goods may be charged to the customer.
Cancellations, Changes, and Delays
The customer may cancel or reschedule a booking by giving reasonable notice. Cancellation terms may depend on how close the cancellation is to the scheduled service time and whether resources have already been allocated. If a booking is cancelled at short notice, we may charge a cancellation fee to cover labour, vehicle allocation, administration, or lost time. Any deposit paid may be retained in part or in full where the cancellation causes loss or inconvenience, subject to applicable consumer law.
If the customer wishes to change the date, time, pickup address, delivery address, item list, or other material details, we will try to accommodate the change where possible. However, changes may affect availability, vehicle size, staffing, route planning, and price. We are not obliged to proceed with a modified booking if the change substantially alters the nature of the service or creates safety, legal, or operational concerns. In such cases, a revised quotation may be issued.
We may cancel or suspend a booking if circumstances beyond our control make it impossible or unsafe to perform the work. Examples include severe traffic disruption, road closures, extreme weather, vehicle breakdown, accidents, illness, unsafe access, or legal restrictions. If we cancel for reasons within our control, any advance payment for the cancelled portion of the service will normally be refunded. We will not be liable for delays or failure to perform caused by events outside our reasonable control, although we will aim to communicate and minimise disruption.
Customer Responsibilities
The customer must ensure that all items are properly packed, labelled where necessary, and suitable for transport. Fragile items should be adequately protected. We are not responsible for inadequate packing unless we have expressly agreed to pack the goods ourselves. The customer must also make sure that parking arrangements, access permissions, lift bookings, permits, and any building rules are in place before the service starts. If parking charges, penalties, or delays arise because arrangements were not made, those costs may be charged to the customer.
The customer must disclose if any item contains hazardous, restricted, illegal, or dangerous materials. We do not carry items that are prohibited by law or unsafe to transport, including but not limited to explosives, flammable substances, toxic chemicals, pressurised containers, firearms, live animals, or perishable goods unless specifically agreed and lawful. If such items are discovered after the job has begun, we may stop the service immediately and the customer will remain responsible for any charges already incurred.
The customer should be present, or ensure that an authorised person is present, at collection and delivery to approve items, provide instructions, and sign any relevant paperwork where needed. If no one is available at delivery, we may leave goods in a safe place only if instructed and if it is reasonable to do so. Any goods left unattended at the customer’s request will be at the customer’s risk once delivery is completed.
Liability and Risk
We will take reasonable care when handling goods, but our liability is limited to loss or damage directly caused by our negligence or breach of contract. We are not responsible for pre-existing damage, wear and tear, hidden defects, unsuitable packaging, or items that are inherently fragile or unstable. The customer should identify any items of special value, rarity, antique condition, or sentimental importance before the service begins. Additional insurance may be required for high-value goods, and if no such arrangement is made, our liability may be limited to the standard position under applicable law.
Where we move furniture or other large items through tight spaces, we may need to remove legs, doors, shelves, or other detachable parts if this has been agreed. While we handle goods with care, we cannot guarantee that certain items can be moved without minor marks, scuffs, or accidental contact where access is restricted. The customer accepts that some level of handling risk is inherent in removal work. We will not be liable for losses resulting from inaccurate instructions, concealed hazards, or items that were not suitable for transport.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. To the fullest extent permitted by law, we shall not be liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill, or any loss arising from a delay not caused by our negligence. Where liability is established, our total liability shall not exceed the amount paid or payable for the specific service giving rise to the claim, except where a different amount is required by law.
Waste Regulations and Disposal
Where the service includes removal of unwanted items, rubbish, or commercial waste, all parties must comply with applicable UK waste regulations. We will only transport and dispose of waste where it is lawful to do so. Waste may only be collected from customers where the load is accurately described and the materials are acceptable under the relevant licensing and transfer requirements. We may refuse any load that contains hazardous, contaminated, or prohibited waste, or where the customer cannot confirm lawful ownership or right to dispose of the items.
The customer remains responsible for declaring the nature of waste and ensuring that it has been separated correctly. We may ask for photos or details before accepting a waste-related job. If waste is misdescribed, mixed with prohibited materials, or includes items requiring specialist handling, additional fees may apply or the job may be declined. Any waste transfer documentation required by law must be completed truthfully, and the customer agrees to provide any information reasonably needed for compliance.
We reserve the right to take waste only to authorised facilities and to refuse disposal of items that cannot lawfully be handled within the service. Fly-tipping, unlawful dumping, or transferring waste to an unlicensed person or site is strictly prohibited. If the customer requests or encourages unlawful disposal, the service will be terminated and the matter may be reported to the appropriate authorities. The customer will be responsible for any losses, fines, or costs arising from inaccurate waste descriptions or unlawful instructions.
Property, Access, and Unforeseen Issues
We are entitled to assume that access routes are reasonably safe and suitable for carrying items unless advised otherwise. The customer must inform us of any difficult access, structural restrictions, low ceilings, fragile surfaces, or security procedures that may affect the service. If we are unable to complete the work because of access problems, blocked routes, unsafe conditions, or missing permissions, waiting time and additional labour may be charged. Where necessary, we may use our judgment to protect goods and property, but we are not responsible for pre-existing issues or hidden defects.
If a job requires disassembly or reassembly, this will only be performed where agreed and if it can be done safely with standard tools. We do not undertake electrical, plumbing, gas, or other regulated trade work unless separately agreed and lawfully permitted. The customer is responsible for ensuring that appliances are disconnected, drained, defrosted, or made safe in advance where needed. We will not be liable for damage caused by items that were not properly prepared for movement.
In some cases, we may need to pause the job due to safety concerns, weather, or unexpected access complications. If the service cannot continue immediately, we may charge for waiting time, return travel, or reattempts where reasonable. We will act in good faith and try to resolve practical issues, but our obligation is limited to carrying out the service with reasonable care and skill, not to achieving every possible outcome regardless of conditions.
Complaints and Governing Law
If the customer believes there has been an error, damage, or service failure, they should notify us as soon as reasonably possible with a clear description of the issue and any supporting information. We may request photographs, invoices, or other evidence so that the matter can be reviewed properly. Any complaint should be raised promptly so that the circumstances can be investigated while the facts are fresh. Nothing in this paragraph affects any statutory rights or limitation periods that may apply.
These terms and any dispute or claim arising from or in connection with them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives the customer the right to bring proceedings elsewhere. If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.
By proceeding with a booking for Man and Van Bethnalgreen, the customer confirms that they have read, understood, and agreed to these terms and conditions. The intention is to provide a clear and professional service arrangement that protects both sides and ensures the work is carried out lawfully, safely, and with reasonable care. Where an issue is not expressly covered here, it will be handled in accordance with applicable UK law and ordinary standards of fairness.